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Nancy D’Hondt Part 5, Diabetes Education Of The Future

In part 5 of this Exclusive Interview, Nancy D’Hondt talks with Diabetes in Control Publisher Steve Freed about the continued need of diabetes educators in conjunction with technology.

Nancy J. D’Hondt  RPh, CDE, FAADE is an ICU pharmacist in the St. John Health System in Detroit.


Transcript of this video segment:

Freed: So, if you look to the future, how would diabetes education be delivered? I’m just thinking about it right now is that if we could require people to take a class to lower their taxes by 10%, they could do it on their phones. What are your thoughts?

D’Hondt: So, there were thoughts. We’ve had some discussions as we’re doing a visioning piece for the future of the diabetes educator. We’ve talked to providers. We’ve talked to some of the stakeholders. It was kind of apparent partway through that some people thought, “Well, if technology can deliver all of this, if you can put our curriculum into an app, then what would be the need for an educator.” The thing is that the educator puts the human touch on where technology can’t. We can interpret patients’ feelings. We can look at their body language. A computer can’t feel that yet. I think people still need that person who’s helping them, that one-on-one who understands their needs, can identify their needs, someone that they feel comfortable talking to. You can’t talk to a phone. You can’t talk to an app. You can talk through it, but you can’t talk to it and get empathy and sympathy. And I think that’s what our patients need is to be understood, for us to help them navigate, to help them understand where the barriers are to learning and to access. And I think that’s what we do best is help them navigate.

Freed: If you put the word diabetes into Google, you’ll get 36 million hits within 12 seconds and 90% of that information is not accurate. And people are hit all the time on cable TV with the cure for diabetes for $29.95, and it’s really something that needs to be changed. And like you said, I think government needs to step in and make certain requirements for people and their health care. And eventually I’m sure it’ll be here, but it’s going to take a long time.

D’Hondt: I hope so.

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