1 In 5 US Households with Broadband Want Live Chats with Health Experts

Fifty percent of US broadband households with access to online services such as prescription refills, real-time video calls with a doctor, or appointments use these services, and nearly 20%, over 17 million households, are interested in a live chat service with health experts. In addition, 13% of these households are interested in virtual tools to manage medications, and 15% are interested in post-surgery virtual monitoring. Still, 56% of US broadband households are without or unaware of online healthcare services. Survey by Parks Associates