Whitelist Us

In order to ensure that you receive all issues of Diabetes In Control, please whitelist our email address so that it does not get blocked by spam (or junk mail) filters.

Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts and/or address book. (This process is known as "whitelisting.")

If you are not seeing emails from Diabetes In Control in your inbox, due to the overzealous filtering by ISPs, our emails may have mistakenly been sent to your spam folder.

Please open your Spam Folder and look for missing e-mails there first. If you find our newsletter there, open it and mark it as Not spam.

To find out how to whitelist us with specific ISPs and email clients, please see the instructions below.

ISPs: AOL, AOL Web Mail, Yahoo, Hotmail Live, Windows Live and MSN, Gmail, Earthlink, AT&T, Comcast

Email Clients: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberrys,

Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro PC-Cillin, Cloudmark SpamNet, CA Anti Spam, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SpamFighter, ChoiceMail, SpamButcher, Spameater Pro Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other Providers

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

1. Click the Spam Controls link on the lower right side of your inbox screen.
2. When the Mail & Spam Controls box appears, click the Custom Sender list link.
3. Choose the Allow email from news@diabetesincontrol.com option.
4. Then click Add.
5. Click Save.
   

If you are using AOL web mail, simply replying to an email from Diabetes In Control will work. Email from that domain will now be delivered straight to your Inbox.

1. Check your Yahoo! Bulk folder. If you see email from Diabetes In Control, highlight it and click Not Spam.
2. Create a filter to automatically send email from certain domains to your Inbox. Click Options in the top right navigation bar. Select Mail Options from the list that drops down. Choose Filters. Click the Add button. Choose the field you want to match in the incoming message (i.e., Header or To) Choose the criterion by which you want a match to be made (i.e., Contains). Enter the text string to compare (i.e., From Diabetes In Control).Then choose the destination folder (i.e., Inbox).

1. Check the Junk folder. If email from Diabetes In Control is in this folder, click Show content to view the body of the email. Click Mark as safe. Diabetes In Control will now be added to your list of Safe senders.

1. Manually Add to Safe List. Click Options in the upper right corner of your Hotmail screen. In the body of the page under Junk e-mail click the link Safe and blocked senders. Click the link Safe senders. Enter the email address news@diabetesincontrol.com. Click Add to list.

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

1. Check your Suspect Email folder. If you see Diabetes In Control, select the Move to Inbox and Add Contact option from the pull down menu. This will add news@diabetesincontrol.com to your Address Book for future email delivery assurance.
2. Add news@diabetesincontrol.com to your address book. Open the email. Click Add to Address Book in the email header. Use the Address Book Editor to verify the sender's contact details and click Save. Fill in news@diabetesincontrol.com as the email address of the Sender. Any mail sent with the same domain will now be delivered to your Inbox.

1. Open the email message from the sender you want to add to your address book.
2. Click on the Save Address link next to the From address.
3. Check the Add to Contacts box and click Save.

1. Click on the Save Address link at the top of the message (next to From Address).
2. For the field titled First Name, please enter Diabetes In Control.
3. Then click Save Entry.

1. Scroll up to the message header
2. Get to the field where the name is listed, click the Berry button and then click Show Address.
3. Select and copy news@diabetesincontrol.com to the clipboard.
4. Go into Address Book and find the User.
5. Select Save.
6. Click to edit it, and then click the Berry button to add another email address.
7. Paste it in and click Save.

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
4. Under the Contact tab, copy and paste news@diabetesincontrol.com into the email dialogue box.
5. Click OK.

1. Start up Norton AntiSpam.
2. Click the Status & Settings tab.
3. Click AntiSpam.
4. Click Configure.
5. Click Allowed List tab.
6. Click Add button.
7. In the Email Address box, enter news@diabetesincontrol.com.
8. Click OK.

1. Decrease the Spam Email Filter Strength. Open Microsoft Outlook or Outlook Express. Click Trend Micro Anti-Spam then click Settings. On the Spam Filter tab, move the slider bar to select a lower filter strength. Click OK to save your settings.

1. Select Friends from the McAfee SpamKiller sidebar.
2. Click Add a friend.
3. Make sure All users at a domain is selected under Friend type:
4. Type diabetesincontrol.com under Address.
5. Click OK.

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. Locate the email from Diabetes In Control and the sender email address news@diabetesincontrol.com that you do not want quarantined in the future. Click on the word Whitelist, which is in green print to the right of the email title. This will open your list in a web browser.
3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click Whitelist. Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. Click on the Block/Accept tab.
3. Choose Sender Domain Block/Accept. Enter the domain name from news@diabetesincontrol.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click Add.
4. Click your mouse on the Email Sender Block/Accept tab. Enter the email address of an individual sender that you want to whitelist, such as news@diabetesincontrol.com. Include a comment. Click Add. In the future, Barracuda will not block emails from this sender.

1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: news@diabetesincontrol.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.

1. Click the Addresses tab.
2. Click New.
3. Type: news@diabetesincontrol.com
4. Make sure Accept Mail from This Address is selected under Receiving Options.
5. Uncheck Display in People Picker under Other options.
6. Click Submit.
7. Click OK.

1. Click Friends from the toolbar.
2. Click Add.
3. Type: news@diabetesincontrol.com
4. Click OK.

1. Click Tools, then Blacklist & Friends.
2. Click Add (on the right, the Friends list side).
3. Make sure Plain email address is selected.
4. Type: news@diabetesincontrol.com
5. Click OK.
6. Click OK.

1. Check your Probably Spam folder.
2. If you see that Diabetes In Control was incorrectly filtered out, select it.
3. Click the Move to Inbox and Mark as Not Spam button.

1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. whitelist_from news@diabetesincontrol.com
3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

To whitelist email from Diabetes In Control, highlight the email with the address from news@diabetesincontrol.com.

Click More in the SPAMfighter Toolbar and select Whitelist.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and whitelist them.

1. Click More in the SPAMfighter toolbar, then click Options, Filter settings, Blacklists & Whitelists, Whitelist email address, then Import.
2. Select your Address Book and click on Check all.
3. Click Add and then Apply.

1. Open ChoiceMail.
2. Click on the Senders tab.
3. Choose Approve another Sender.
4. Type in news@diabetesincontrol.com.
5. Click OK.

1. Click the Configure button. Go to the Known Senders tab. Click Add under Known Good Senders and Recipients.
2. Type news@diabetesincontrol.com.
3. Click OK.
4. Click OK.

1. Click Filters from the sidebar, Approved Senders, and Add Filter.
2. Type news@diabetesincontrol.com under Address.
3. Choose Full Email Address under Address Type.
4. Select Email Domain.
5. Click OK.

1. Select Spam Inspector.
2. Then Manage Friends List from either the Spam Inspector toolbar or from the Outlook menu.
3. Make sure Email is selected under Add a New Friend.
4. Type news@diabetesincontrol.com
5. Click the >> button.
6. Click Close.

1. Follow the Trusted link under the Authentication Lists dropdown menu.
2. Enter the email address: news@diabetesincontrol.com
3. Click Add.

1. Click on the SpamPal system tray icon with the right mouse button.
2. Click Add to Whitelist from the menu.
3. Type news@diabetesincontrol.com.
4. Click Add.

1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type news@diabetesincontrol.com on a line by itself in the entry field.
5. Click OK.

If Diabetes In Control is being filtered, try adding news@diabetesincontrol.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder, please contact us and we will be happy to help make sure you are receiving all of our e-mails. Thank you!